Privacy Policy & Terms of Service

Effective Date: March 10, 2026

1. OUR COMMITMENT TO YOU

Welcome to Villa Lalibela, Jamaica.

We honor your privacy, your presence, and your experience with us.

This is a private, nature-centered sanctuary designed for rest, renewal, and cultural connection.

By booking, visiting, or using our services, you agree to the following terms.

2. PRIVACY POLICY

What We Collect

We may collect:

Name, email, phone number

Booking and payment details

Guest preferences for your stay

Communication history with our team

How We Use Your Information

Your information is used to:

Confirm and manage your reservation

Provide concierge-level service

Improve guest experience

Send important updates related to your stay

We do not sell or share your personal information with third parties for marketing.

Data Protection

We use secure systems and trusted platforms (such as booking systems and payment processors) to protect your data. However, no system is 100% secure, and by using our services, you acknowledge this.

3. TERMS OF SERVICE

Bookings & Payments

All bookings must be confirmed with payment or deposit.

Payments may be non-refundable unless otherwise stated.

Any damages, additional services, or extended stays may incur additional charges.

Guest Responsibility

By staying at Villa Lalibela, you agree to:

Respect the property, land, and natural surroundings

Maintain cleanliness and care of all spaces

Follow all house guidelines provided upon arrival

Act responsibly and respectfully toward staff, neighbors, and community

Events & Gatherings

Events must be pre-approved

Additional fees, security, or deposits may be required

Guests are responsible for their attendees and vendors

4. RELEASE OF LIABILITY (IMPORTANT)

By booking, entering, or using Villa Lalibela Jamaica, you voluntarily agree to the following:

You assume full responsibility for your actions, safety, and well-being during your stay.

You understand that Villa Lalibela is a nature-based environment, which may include uneven terrain, wildlife, weather conditions, outdoor features, and natural elements.

You agree that Villa Lalibela, its owners, affiliates, staff, and partners shall not be held liable for:

Injury, illness, accidents, or death

Loss, theft, or damage to personal property

Acts of nature, weather, or unforeseen circumstances

Actions of other guests, visitors, or third-party providers

Indemnification

You agree to indemnify and hold harmless Villa Lalibela Jamaica and its affiliates from any claims, demands, damages, or legal actions arising from your stay, use of the property, or participation in any activities.

Third-Party Services

Any tours, transportation, excursions, or services arranged through third parties are used at your own discretion and risk. We are not liable for their actions or outcomes.

5. HEALTH & WELLNESS DISCLAIMER

Any wellness experiences, herbal offerings, or cultural activities provided are for educational and relaxation purposes only and are not intended as medical advice or treatment.

6. RIGHT TO REFUSE SERVICE

Villa Lalibela reserves the right to refuse or terminate service to any guest who:

Violates these terms

Disrupts the environment or other guests

Engages in unsafe or unlawful behavior

No refunds will be issued in such cases.

7. MODIFICATIONS

We reserve the right to update these terms at any time. Continued use of our services indicates acceptance of any updates.

8. CONTACT

For questions or support, please contact:
📧 [email protected]
📍 Villa Lalibela, Coral Gardens,

Montego Bay, St. James, Jamaica

With warmth and love,

The Villa Lalibela Team